Privacy Policy

Last updated: November 2, 2026. This policy is a starting template prepared for PBN Home Renovations and should be reviewed by a qualified professional before publication.

Who we are

This website is operated by PBN Construction and Home Renovations Ltd. (“PBN”, “we”, “us”), a renovation company in British Columbia, Canada. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

• Enquiry forms: your name, email, phone number, renovation type, project location or area, project description, preferred timeline and (optionally) budget range.
• Appointment booking: when you book a site visit, the details you enter in our booking calendar are collected by our scheduling provider, LeadConnector (HighLevel), on our behalf.
• Website usage: with analytics tools such as Google Tag Manager and Google Analytics, we collect information about how visitors use the site (pages viewed, device and browser type, approximate location) using cookies and similar technologies.

How we use your information

• To respond to your enquiry and arrange site visits and estimates.
• To plan, deliver and follow up on renovation work you engage us for.
• To understand and improve how our website performs, including measuring advertising.

We do not sell your personal information.

Sharing

We share information only with service providers who help us operate our business and website (for example website hosting, email delivery, appointment scheduling and analytics), and only as needed for those purposes. Some providers may store information outside Canada.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it.

Your choices

You may request access to or correction of your personal information, or withdraw consent, by emailing contact@pbnhomerenovations.ca. You can also control cookies through your browser settings.

Contact

Questions about this policy: contact@pbnhomerenovations.ca or 604-805-9802.